Deck
Autopilot
Wind Instruments
15m Mooring Lines 20 mm
Floating Mooring Line
Deck Compass
Boat Hook
Windex
Gangway
Silnik do pontonu
Anchor Windlass
Swimming Ladder
Horse Shoe Buoy with floating light
poduszka kokpitu
Life Raft
Ponton
Anchor with 50m rope & chain
Speed Log
8x Fenders & 1x Globular Fender
Cockpit Shower Water Supply
Emergency Tiller
Safety
Epirb
Flares
Axe
Emergency Navigational lights
Radar Reflector
Wire Cutter
First Aid Kit
Electric Bilge Pump / Floor Bilge
Life Jackets / 10 pcs Adult & 2 infancts/children
Safety Harness
Fire Extinguishers
VHF
Fog Horn
Black Ball and Triangle
Linen
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Pillows 2 pcs for each bed
Bed Linen 1 set for each bed
Galley
Lodówka: Electric Fridge
Gas Stove
Ekspres do kawy
Fully equipped galley (Crockery/Cutlery/Utensils)
Filter Coffee Pot
Extras
Power supply-ONLY FOR small Loads
Boat documents and manuals
Greek Water Pilot /Chart Table
Inverter: Inverter 12-220 V for constant 220 V
Entertainment
Wi-Fi & Internet: Wi-Fi Internet router
Radio z odtwarzczem CD: Radio / CD-USB Player
Sails
Bimini (daszek nad kokpitem)
Owiewka na kabinie
Additional services
Usługi dodatkowe, za które należność należy uiścić bezpośrednio w porcie w chwili wejścia na pokład.
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obowiązkowe
190€
Kaucja: należy uiścić w momencie zameldowania kartą kredytową lub gotówką
Kaucja (zwrotna)
2000€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
Opcjonalne
190€ za dzień
One way Lavrion -Santorini
Opcjonalne
850€
Fishing equipment
Opcjonalne
70€ za tydzień
Early embarkation (by 14:00)
Opcjonalne
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opcjonalne
140€
Show all the additional services
End cleaning
Opcjonalne
170€
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
Opcjonalne
600€
SUP
Opcjonalne
140€ za tydzień
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opcjonalne
350€
Automatic life jackets per person
Opcjonalne
30€ za tydzień na osobę
Railing net (Safety net) + kid's life jackets
Opcjonalne
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opcjonalne
100€
Extra bedlinen/towel set per person
Opcjonalne
10€ na osobę
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opcjonalne
80€
Pet on board
Opcjonalne
120€
Unlimited Wi-Fi
Opcjonalne
50€
Yacht Provisioning
Opcjonalne
40€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opcjonalne
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opcjonalne
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Opcjonalne
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
Opcjonalne
60€
Protect your Holiday
Relax and enjoy your holiday with the insurance Pantaenius GmbH.
Bond Insurance
Depozyt jest ubezpieczony w przypadku utraty lub uszkodzenia wynajętej łodzi
Więcej szczegółów.
May not be available for all countries of residence.
Opcjonalne
od 71.43€ ¹
Trip Cancellation Cost Insurance
Anulowanie rezerwacji jest pokryte przez ubezpieczenie w przypadku nagłej choroby, wypadku kapitana lub członka załogi
Więcej szczegółów.
May not be available for all countries of residence.
Opcjonalne
od 159.66€ ¹
¹ Price before VAT. The price including VAT will be determined based on the country of residence.
Opinie o łodzi (1)
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
Firma czarterująca odpowiedziała na recenzję
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
Opinia o właścicielu (3)
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
Firma czarterująca odpowiedziała na recenzję
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
Firma czarterująca odpowiedziała na recenzję
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
Firma czarterująca odpowiedziała na recenzję
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
Gdzie znajduje się łódź?
Prognoza pogody na Lavrio
Prognoza pogody na Lavrio
Sierpnia jest najcieplejszym miesiącem w Lavrio ze średnią temperaturą wynoszącą 29°C (84°F) a najchłodniejszym miesiącem jest Stycznia a 10°C (50°F). The month with the warmest sea is Sierpnia gdy temperatura wody w morzu wynosi 25°C (45°F).
Średnie temperatury roczne w Lavrio
Niniejszy wykres przedstawia średnie temperatury maksymalne i minimalne dla każdego miesiąca roku. Ponadto pokazano na nim średnie temperatury powierzchni morza.
Sty
Lut
Mar
Kwi
Maj
Cze
Lip
Sie
Wrz
Paź
Lis
Gru
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Maksymalna st. Celsjusza
Minimalna st. Celsjusza
Morze st. Celsjusza
Wybór daty wyjazdu
Data wylotu
Długość rejsu
7 dni
Wpisz swoją datę wyjazdu, aby znaleźć ceny
Availability
Updated availability and pricing. You can book immediately.
Deck
Autopilot
Wind Instruments
15m Mooring Lines 20 mm
Floating Mooring Line
Deck Compass
Boat Hook
Windex
Gangway
Silnik do pontonu
Anchor Windlass
Swimming Ladder
Horse Shoe Buoy with floating light
poduszka kokpitu
Life Raft
Ponton
Anchor with 50m rope & chain
Speed Log
8x Fenders & 1x Globular Fender
Cockpit Shower Water Supply
Emergency Tiller
Safety
Epirb
Flares
Axe
Emergency Navigational lights
Radar Reflector
Wire Cutter
First Aid Kit
Electric Bilge Pump / Floor Bilge
Life Jackets / 10 pcs Adult & 2 infancts/children
Safety Harness
Fire Extinguishers
VHF
Fog Horn
Black Ball and Triangle
Linen
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Pillows 2 pcs for each bed
Bed Linen 1 set for each bed
Galley
Lodówka: Electric Fridge
Gas Stove
Ekspres do kawy
Fully equipped galley (Crockery/Cutlery/Utensils)
Filter Coffee Pot
Extras
Power supply-ONLY FOR small Loads
Boat documents and manuals
Greek Water Pilot /Chart Table
Inverter: Inverter 12-220 V for constant 220 V
Entertainment
Wi-Fi & Internet: Wi-Fi Internet router
Radio z odtwarzczem CD: Radio / CD-USB Player
Sails
Bimini (daszek nad kokpitem)
Owiewka na kabinie
Additional services
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obowiązkowe
190€
Kaucja
Kaucja (zwrotna)
: należy uiścić w momencie zameldowania kartą kredytową lub gotówką
2000€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
Opcjonalne
za dzień
190€
One way Lavrion -Santorini
Opcjonalne
850€
Fishing equipment
Opcjonalne
za tydzień
70€
Early embarkation (by 14:00)
Opcjonalne
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opcjonalne
140€
Show all the additional services
End cleaning
Opcjonalne
170€
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
Opcjonalne
600€
SUP
Opcjonalne
za tydzień
140€
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opcjonalne
350€
Automatic life jackets per person
Opcjonalne
za tydzień na osobę
30€
Railing net (Safety net) + kid's life jackets
Opcjonalne
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opcjonalne
100€
Extra bedlinen/towel set per person
Opcjonalne
na osobę
10€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opcjonalne
80€
Pet on board
Opcjonalne
120€
Unlimited Wi-Fi
Opcjonalne
50€
Yacht Provisioning
Opcjonalne
40€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opcjonalne
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opcjonalne
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Opcjonalne
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
Opcjonalne
60€
Protect your Holiday
Bond Insurance
Depozyt jest ubezpieczony w przypadku utraty lub uszkodzenia wynajętej łodzi
Więcej szczegółów.
May not be available for all countries of residence.
(Opcjonalne)
od 71.43€ ¹
Trip Cancellation Cost Insurance
Anulowanie rezerwacji jest pokryte przez ubezpieczenie w przypadku nagłej choroby, wypadku kapitana lub członka załogi
Więcej szczegółów.
May not be available for all countries of residence.
(Opcjonalne)
od 159.66€ ¹
¹ Price before VAT. The price including VAT will be determined based on the country of residence.
Opinie o właścicielu
2 osób poleca tego właściciela
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
Firma czarterująca odpowiedziała na recenzję
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
Firma czarterująca odpowiedziała na recenzję
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
Firma czarterująca odpowiedziała na recenzję
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Ta odpowiedź jest prywatną opinią przedstawiciela kierownictwa a nie Marenauta LLC.
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Sty
Lut
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Kwi
Maj
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Lip
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Wrz
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30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
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Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.